A service level agreement without regular measurement is paper in a drawer. Its value is that both sides see the same numbers every month.
Indicators and thresholds
Each agreement with its indicators (response time, availability, resolution rate) and the threshold for each.
Measurement and breaches
- A monthly measurement of each indicator.
- Every breach recorded with its cause and the resulting service credit.
- A periodic review meeting with its decisions.
Satisfaction
Customer satisfaction surveys complete the numbers with the customer's own voice.
Your data stays with you
Bawabetna's program runs on your company's own computers with the records encrypted with you, separate permissions for account managers and management, and it works without internet. You can import your data from your previous software and try the program free for the first month before subscribing.
Questions?
Which computers does it run on?
The programs run on Windows computers. With several computers, one keeps the office's encrypted vault and the others connect to it over your local network.
Does it work without internet?
Yes. Booking, records, invoicing and printing keep working offline. Whatever needs to be sent is sent when the connection returns.
Where are my records kept?
In an encrypted vault on your own computer. Bawabetna does not host your full working records.
Who decides what is shared about a client?
The client. Clients manage their own consent from their own app; a professional never decides on their behalf.
Can I move my data from my current software?
Yes. Client lists and records can be imported from Excel or CSV files, with a preview before importing and the option to undo.
Is there a free trial?
Yes, the first month of every program is free, with all features and no card. Your data is saved on your device during the month; after 30 days without a subscription the program becomes read-only, and your data stays and you carry on as soon as you subscribe.
Which languages does it support?
Every program and this website work in 16 languages: Arabic, English, French, German, Spanish, Italian, Dutch, Polish, Portuguese, Swedish, Turkish, Indonesian, Japanese, Korean and Chinese (simplified and traditional). You can switch at any time.
Follow Bawabetna
Practical tips for professionals and news about the programs, on the platform you already use.