An angry customer remembers the waiting more than the problem. A good support team knows every morning which tickets are close to their deadline.
The ticket and its deadline
- Tickets from every contact channel in one place.
- A deadline for the first response and one for resolution, by priority.
- A list of tickets close to breaching their deadline.
Working inside the ticket
Replies to the customer and internal notes for the team, and the time spent on each ticket.
Satisfaction and knowledge
A satisfaction rating after closing, and a knowledge base of recurring solutions that shortens resolution time.
Your data stays with you
Bawabetna's program runs on your team's own computers with the records encrypted with you, separate permissions for agents, supervisors and management, and it works without internet. You can import your data from your previous software and try the program free for the first month before subscribing.
Questions?
Which computers does it run on?
The programs run on Windows computers. With several computers, one keeps the office's encrypted vault and the others connect to it over your local network.
Does it work without internet?
Yes. Booking, records, invoicing and printing keep working offline. Whatever needs to be sent is sent when the connection returns.
Where are my records kept?
In an encrypted vault on your own computer. Bawabetna does not host your full working records.
Who decides what is shared about a client?
The client. Clients manage their own consent from their own app; a professional never decides on their behalf.
Can I move my data from my current software?
Yes. Client lists and records can be imported from Excel or CSV files, with a preview before importing and the option to undo.
Is there a free trial?
Yes, the first month of every program is free, with all features and no card. Your data is saved on your device during the month; after 30 days without a subscription the program becomes read-only, and your data stays and you carry on as soon as you subscribe.
Which languages does it support?
Every program and this website work in 16 languages: Arabic, English, French, German, Spanish, Italian, Dutch, Polish, Portuguese, Swedish, Turkish, Indonesian, Japanese, Korean and Chinese (simplified and traditional). You can switch at any time.
Follow Bawabetna
Practical tips for professionals and news about the programs, on the platform you already use.